Privacy policy

Privacy Policy

Effective Date: April 2026
Business: Earthy Origin (operated by Prabu General Trading)
Website: earthyorigin.com

This Privacy Policy describes how Earthy Origin ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Personal information: Name, email address, phone number, shipping address, billing address
  • Payment information: Payment details are processed securely through our payment gateway (Razorpay/Cashfree). We do not store your credit card, debit card, or UPI details on our servers.
  • Order information: Products purchased, order history, transaction records
  • Device information: IP address, browser type, operating system, referring URLs (collected automatically via cookies and analytics tools)

How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Communicate with you about your order status, shipping updates, and delivery
  • Respond to your customer service requests
  • Improve our website and shopping experience
  • Send promotional emails or offers (only if you have opted in; you can unsubscribe at any time)
  • Comply with legal obligations

How We Protect Your Information

  • Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our servers.
  • Payment processing is handled by PCI-DSS compliant payment gateways. We never have access to your full payment card details.
  • We restrict access to personal information to employees and service providers who need it to operate our business.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only with:

  • Shipping partners: To deliver your order (name, address, phone number)
  • Payment gateways: To process your payment securely
  • Analytics providers: Such as Google Analytics, to understand website usage (anonymised data)
  • Legal authorities: If required by law or to protect our legal rights

Cookies

Our website uses cookies to:

  • Remember items in your shopping cart
  • Understand how you use our website (analytics)
  • Improve your browsing experience

You can disable cookies in your browser settings, but this may affect the functionality of our website.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct any inaccurate information
  • Delete your personal information (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, email us at support@earthyorigin.com.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

Children's Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy:
Email: support@earthyorigin.com
Business: Prabu General Trading
Phone: 7010469877
Address: Old No 212, New No 82, Ramalingam Road, RS Puram, Coimbatore 641002, Tamil Nadu, India